Document a Refund

Search the desired claimants from any specific sub tab (Claimants, Claim Log, Notification Log, or Reserves).

Click the desired claimant from the list.

Click the Claims button.

Select the desired submission from the drop-down.

Click Tasks then Refund to display the Specific Claim Refund window.

Note: You can also document a refund by selecting the Reimbursements sub tab then clicking Refund.

Document the refund as follows

Deposit Date

When the refund was deposited. Enter the date directly in the field in MM/DD/YYYY format or click the calendar icon and set the date using the date picker tool.

Available Refunds

Select the available refunds category from this drop-down menu.

Amount

Enter the refund amount here.

Deductible

Specify the refund amount applied toward the deductible here.

Additional Named Liability

Specify the refund amount applied toward any additional named liability here.

Initial Carrier Liability

Specify the refund amount applied toward any initial carrier liability here.

Split Fund / Aggr Spec

Specify the refund amount applied toward split funds or specific aggregate here.

Denied

Specify the refund amount applied toward denied reimbursements here.

Denied Reason

If you entered a denied amount, specify the denial reason using this drop-down.

Enter any additional comments in the text area.

Click an Allocation to display the Refund Allocation window.

Specify the allocation as follows and click OK.

Claim

The claim you are allocating. Automatically populated by ESL Office.

Received

When the reimbursement for the claim was received. Populated by ESL Office.

Reimbursements

Reimbursement amount. Populated by ESL Office.

Deductible

Refund amount allocated to the deductible.

Additional Named Liability

Refund amount allocated to additional named liability.

Initial Carrier Liability

Refund amount allocated to initial carrier liability

Split Fund/Aggr Spec

Refund amount allocated to split funding / aggregate

Denied

Refund amount allocated to denied reimbursement.

Click Save.