2
Edit / Delete an Overpayment
2.1
Click the Overpayment tab.
2.2
Search for the desired overpayments.
2.3
Select the desired overpayment from the Overpayment list.
2.4
If you want to delete the overpayment, click Delete.
2.5
If you want to edit the overpayment, click Edit to display the Overpayment window.
2.5
Edit the overpayment information as follows
Policy
Policy the overpayment applies to. Populated by ESL Office.
Participant
Claimant on the policy. Populated by ESL Office.
Amount
Overpayment amount. May be non-editable if the overpayment has already been processed.
Reasons
Specify the reason for the overpayment from this drop-down. Overpayment reasons are defined by your ESL Office administrator.
Hold For Refund
Check Yes if the claim is being held pending the overpayment Refund.
Comment
Provide any desired comments pertaining to the overpayment in this text area.
2.6
Click OK.