16

Request a Check

16.1

Search the desired claimants from any specific sub tab (Claimants, Claim Log, Notification Log, or Reserves).

16.2

Click the desired claimant from the list.

16.3

Click the Claims button.

16.4

Select the desired submission from the drop-down.

16.5

Click Tasks then Reimburse to display the Check Request window.

16.6

Specify the request information as follows

Amount
The reimbursement amount. Populated by ESL Office.
Check will be placed on hold
If the check is to be placed on hold, the areas forcing the hold are displayed here. Populated by ESL Office.
Payee
Specify whether you are remitting payment to the policyholder or carrier by checking the corresponding box.
Payee Name/Address
Who is being paid. Populated by ESL Office.
Payment Method
Specify whether you will be paying by check or through an Automated Clearing House (ACH) by checking the corresponding box.
Mail Check To

Check the box corresponding to whom you will be sending the check. If there is more than one option for your selection, a drop-down list appears to let you specify which administrator, policyholder, etc. will receive the check.

Mail to Name / Address
Name and address of the check recipient. Populated by ESL Office based on the contact information defined for your Mail Check To selection.
Send to the Attention of

Click the button and choose the desired individual from the Attention Of window.

A

Enter some or all of the contact name you want to search here.

B

Click to search for names matching your entry.

C

Search results appear here. Click a contact to select it and close the window.

D

Click to create a new contact. Not used when searching contacts for check requests.

E

Clears the Send to the Attention of field and closes the window.

Requested By
Who is requesting the check. Populated by ESL Office.
Requested Date
When the request was made. Populated by ESL Office.
16.7

Enter any desired comments in the Reimbursement Comment field. If you want to insert a standard EOR comment, click Select to display the EOR Comment Select window. Click the desired commend to insert it and close the window. Standard EOR comments are defined by your ESL Office administrator.

16.8

Click Request.